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Processing Time:
All items will be carefully checked and shipped within 1-5 working days. Packages will be delivered in good condition.

Please note that processing time may vary depending on the number of items in the order and overall order volume.

Free Shipping:
We offer free shipping on orders over $29. Please note that we ship to select countries only.

Shipping Methods:

• DHL

• Transit Time: 3-5 working days, depending on your location.
• Additional Charge: $49.99, depending on the destination country.
• Free DHL Shipping: Available on orders over $149.99 (the threshold may vary depending on the country).
• Coverage: DHL covers all the countries listed in the Economy Shipping (Sri Lanka Post) and EMS sections.

• ARAMEX

• Transit Time: 5-7 working days, depending on your location.
• Additional Charge: $49.99, depending on the destination country.
• Free DHL Shipping: Available on orders over $149.99 (the threshold may vary depending on the country).
• Coverage: ARAMEX covers all the countries listed in the Economy Shipping (Sri Lanka Post) and EMS sections.

• UPS

• Transit Time: 3-5 working days.
• Additional Charge: Up to $49.99, depending on the destination country.
• Free UPS Shipping: Available on orders over $150 (the threshold may vary depending on the country).
• Coverage: UPS covers all the countries listed below.

• Express Mail Service (EMS):

• Transit Time: 7-9 working days to reach the final destination, depending on your location.
• Coverage: United States, Canada, Bahrain, Bangladesh, Jordan, Lebanon, Maldives, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Singapore, Taiwan, Austria, Belgium, Cyprus, Denmark, Finland, Germany, Greece, Norway, Sweden, Switzerland, Turkey, Seychelles, Ireland, Netherlands, New Zealand, United Kingdom, Australia, Brazil, China, Egypt, Hong Kong SAR, India, Indonesia, Japan, Kuwait, Malaysia, Philippines, Russia, South Korea, Spain, Thailand, United Arab Emirates, France.

• Economy Shipping (Sri Lanka Post):

• Transit Time: Usually takes 10-28 working days after the order has been shipped.
• Coverage: Available for the countries listed above, as well as Czechia, Hungary, Italy, Poland, Portugal, Kenya, Mauritius, South Africa, Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brunei, Bulgaria, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Côte d’Ivoire, Djibouti, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Iceland, Iraq, Jamaica, Jersey, Kazakhstan, Kyrgyzstan, Latvia, Liberia, Libya, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Mali, Malta, Martinique, Mauritania, Mayotte, Mexico, Moldova, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, New Caledonia, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Panama, Papua New Guinea, Paraguay, Peru, Réunion, Romania, Rwanda, Samoa, Senegal, Serbia, Sierra Leone, Slovakia, Slovenia, Solomon Islands, South Georgia & South Sandwich Islands, St. Pierre & Miquelon, Sudan, Suriname, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia, Zimbabwe, Israel.

Duties & Taxes

We do not collect or charge any import duties, taxes, or brokerage fees at the time of purchase. These charges are determined and imposed solely by the customs authorities of the destination country.

All orders are shipped under DDU / DAP (Delivered Duties Unpaid) terms, which means:

• Any applicable import duties, taxes, or clearance fees are the responsibility of the consignee (buyer).

• The amount of these charges may vary depending on the customs regulations in your country.

• Customs may contact you or the carrier may collect these fees before delivery.

Please note:

• Refusal to pay duties or taxes may result in your parcel being returned or disposed of by customs.

• Shipping costs and non-recoverable fees are non-refundable.

• We recommend checking with your local customs office for specific information on import regulations before placing an order.

Important Notes:

• The item will be shipped to the shipping address provided during checkout. Please ensure that your "Ship to" address is accurate.
• A tracking number will be emailed to you once your order has been shipped. You can check the status of your order here.
• For bulk orders, customers can select their preferred shipping method at checkout; however, the final shipping method will be confirmed in consultation with our team to ensure the most efficient and reliable option for your shipment.
• Please do not hesitate to contact us if you do not receive your package at the scheduled time. Within 24 hours, we will try to update you with the latest tracking details of the shipment.

Important Update: Due to recent U.S. tariff changes, additional import duties or taxes may apply to orders shipped to the United States.

⚠️ EU Import Restriction:
Customs laws in the European Union (especially Spain, Germany, and France) may prohibit the private import of herbal teas, dried leaves, or similar plant products when ordered in bulk quantities. Please verify import eligibility before placing an order. Shipments returned by customs cannot be refunded or reshipped.