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Processing Time

All items are carefully checked, packed, and prepared for shipment within 1–5 working days.
Processing time may vary depending on the number of items in the order and overall order volume.

Free Shipping

We offer free shipping on orders over $29.
Free shipping availability may vary depending on the destination country and selected shipping method.

Shipping Methods

DHL

• Transit Time: 3–5 working days, depending on your location

• Shipping Charges: Charges may vary depending on the destination country and order value

• Free DHL Shipping: Available for selected countries (eligibility and thresholds vary by country and are shown at checkout)

• Coverage: DHL shipping is available for selected countries only. Eligible destinations are displayed during checkout.

ARAMEX

• Transit Time: 5–7 working days, depending on your location

• Shipping Charges: Charges may vary depending on the destination country and order value

• Free ARAMEX Shipping: Available for selected countries (eligibility and thresholds vary by country and are shown at checkout)

• Coverage: ARAMEX shipping is available for selected countries only. Eligible destinations are displayed during checkout.

UPS

• Transit Time: 3–5 working days

• Shipping Charges: Charges may vary depending on the destination country and order value

• Free UPS Shipping: Available for selected countries (eligibility and thresholds vary by country and are shown at checkout)

• Coverage: UPS shipping is available for selected countries only. Eligible destinations are displayed during checkout.

Express Mail Service (EMS)

• Transit Time: 7–9 working days to reach the final destination, depending on your location

• Coverage: EMS is available for selected countries. Eligible destinations are displayed during checkout.

Economy Shipping (Sri Lanka Post)

Economy Shipping is handled via Sri Lanka Post, and the service type depends on the order value.

Orders Below $30 – U-Packet Service (Limited Tracking)

• Shipped via U-Packet (Unregistered Airmail)

• A barcode or shipment reference will be provided

• Tracking may be limited or unavailable for some countries

• Delivery confirmation is not guaranteed under this service

Estimated Transit Time:

• Usually 10–28 working days after dispatch

Orders Over $30 – Registered & Tracked Sri Lanka Post

• Shipped via Registered Post or Tracked Sri Lanka Post

• A valid tracking number will be provided

• Tracking updates are generally available from dispatch to delivery (subject to destination postal systems)

Estimated Transit Time (Tracked Service Only):

• Usually 7–15 working days after dispatch

Coverage

• Economy Shipping is available for selected countries only

• Eligible destinations are displayed during checkout based on the shipping address

Tracking Information

Once your order has been shipped, a tracking number or shipment reference (where applicable) will be emailed to you.

You can track your order anytime using the link below:

👉 Track Your Order:
https://ceylonorganicstore.com/apps/track123

Please note:

• U-Packet shipments may show limited or delayed tracking updates

• DHL, ARAMEX, UPS, EMS, and Tracked Sri Lanka Post usually provide tracking updates, subject to carrier and destination limitations

Duties & Taxes

We do not collect or charge import duties, taxes, or brokerage fees at checkout.

All shipments are sent under DDU / DAP (Delivered Duties Unpaid) terms, meaning:

• Import duties, taxes, or clearance fees are the responsibility of the consignee (buyer)

• Charges vary according to the customs regulations of the destination country

• Customs authorities or the carrier may contact you to collect these fees before delivery

Please Note

• Refusal to pay duties or taxes may result in the parcel being returned or disposed of by customs

• Shipping costs and non-recoverable fees are non-refundable

• We recommend checking with your local customs office before placing an order

Important Notes

• Orders are shipped to the address provided at checkout — please ensure accuracy

• Tracking details will be emailed once the order has been dispatched (if applicable to the selected service)

• For bulk orders, customers may select a preferred shipping method; the final method will be confirmed with our team to ensure efficiency and reliability

• If you do not receive your parcel within the estimated timeframe, please contact us — we will attempt to update tracking details within 24 hours

🇺🇸 Important Update – United States

Due to recent U.S. tariff changes, additional import duties or taxes may apply to shipments entering the United States.

⚠️ European Union Import Restriction

Customs laws in the European Union (especially Spain, Germany, and France) may restrict the private import of herbal teas, dried leaves, or similar plant products, particularly in bulk quantities.

Shipments returned, seized, or destroyed by customs cannot be refunded or reshipped.
Please verify import eligibility before placing an order.