Frequently Asked Questions (FAQs)
1. Orders & Payments
How can I place an order?
You can place an order directly on our website by adding items to your cart and proceeding to checkout.
Which payment methods do you accept?
We accept major credit/debit cards, Apple Pay, Google Pay, and other secure online payment options.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours after placing them. Once the order is processed, it cannot be changed.
What currency are the prices listed in?
Prices are displayed in USD by default, but they automatically adjust based on your geographical location.
2. Shipping & Delivery
Which countries do you ship to?
We offer worldwide shipping, covering the United States, Europe, the United Kingdom, and more.
What are the available shipping methods?
We offer multiple shipping options:
- Express Shipping (Free on orders over $150) – 3-5 business days
- UPS (Additional charge up to $150) – 3-5 business days
- EMS (Express Mail Service) – 7-9 business days
- Economy Shipping (Sri Lanka Post) – 10-28 business days
How long does it take to process my order?
Processing typically takes 1-5 business days before shipment.
How do I track my order?
Once your order is shipped, a tracking number will be sent via email within 3-5 business days. If you don’t receive one within 7 business days, contact support@ceylonorganicstore.com.
3. Returns & Refunds
Do you accept returns?
Yes, returns are accepted for unused and unopened products within 30 days of delivery.
How do I request a refund?
Once we receive and inspect your returned item, we will notify you of the refund approval status. Approved refunds will be processed to your original payment method.
How long does a refund take?
Refunds typically take 5-10 business days, depending on your bank or card provider.
What if I received a damaged or incorrect item?
If you received a damaged or incorrect item, email us at support@ceylonorganicstore.com with photos, and we will assist you with a replacement or refund.
4. Product Information
Are your products natural?
Yes, all our products are 100% natural and ethically sourced.
How should I store my products?
Most products should be stored in a cool, dry place away from direct sunlight. Specific storage instructions are mentioned on the product packaging.
Do your products have an expiration date?
Yes, each product has a best-before date printed on the packaging.
5. Account & Customer Support
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your shipping details for faster checkout.
How can I contact customer support?
For any inquiries, email us at support@ceylonorganicstore.com or reach us via WhatsApp at +94715991034.
6. Other Common Questions
What if I entered the wrong shipping address?
If you made a mistake in your shipping address, please email support@ceylonorganicstore.com within 24 hours to update it. After this period, changes may not be possible.
Do you offer bulk discounts?
Yes, we offer special discounts on bulk orders. Contact us at support@ceylonorganicstore.com for more details.